Refund policy

We offer a 7-day return and exchange policy, subject to approval. This means you have 7 days from the date of receipt to request an exchange for the same item.  When and if the item is out of stock, your full amount will be refunded. 

  1. Returns accepted for 7 days, subject to approval.
  2. For hygiene and safety, all sales of edible and wearable products are final.
  3. No warranty applies to electrical and electronic products. Buy at your own risk.
  4. No restocking fee applies.
  5. Your refund may be processed as store credit for future use. 
  6. If the item is out of stock, we will refund the full amount within 14 working days or as soon as possible.
  7. No worries, we are always here to provide support and value to our customers.
  8. To initiate a self-serve return, please log in to your account.

  9. Note: we are not liable for carrier delays or failures. But we do our best to cater to all customer inquiries. As shipping cost is not refundable, We suggest selecting the cheapest option. 

At our store, we work hard to bring you high-quality products by sourcing them directly from suppliers at zero cost to the customer, and with very thin profit margins from suppliers. This allows us to offer competitive prices and maintain affordability for our customers.

Due to these operating limitations, traditional refunds and returns are not a sustainable model for our business. As a result:

  1. We do not offer refunds on purchases unless the item is proven to be defective and cannot be replaced.
  2. In most cases, we are happy to provide a free replacement if there is an issue with your order.
  3. We may also offer store credit as an alternative, depending on the situation.

We appreciate your understanding and support as a small, margin-conscious business. Our goal is to serve you with honesty, fairness, and sustainability.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please note: we are not responsible for any lost or stolen items. If your package is marked as delivered but you can not locate it, please file a claim with the shipping carrier. Customers are responsible for providing accurate shipping addresses. If packages are lost due to shipping carrier errors we will reship, but the customer must pay for the additional shipping charges. (unless we run a promo) Otherwise, shipping cost is calculated at checkout. Delivery delays can occasionally occur with the carrier Service, this is out of our control, but we will attempt to help you track and locate your package if there has been a significant delay. The customer is responsible for all customs duties and fees.

Request a Return Manually

If your return is approved, we may provide you with a complimentary return shipping label along with detailed instructions on how and where to send your item. Please note that items returned without prior authorization will not be accepted.

To start a return, you can contact us at support@baakit.com. Please note that returns must not be returned to the Original package address. Our team will provide the return address. Kindly keep your order number handy for quick responses from our team. 

Above all, you are requested to record a parcel opening video and/or parcel pictures when received for better assistance with your exchange and return process. In that video and/or picture, make sure of the following:

  1. Show your package from all sides, thus proving it is unhampered.
  2. Show the address slip proving it is addressed and delivered to you
  3. Show all products, top and bottom, to the camera in your video/photo

 

Return Process:

Click your parcel and product’s picture and/or record its opening stage.
Send an email to support@spee24.com. Your email should constitute the following:
Attach the picture(s) and/or videos you recorded and clicked.
The subject line should be “RETURN REQUEST: ORDER NUMBER xx”. Here, xx is your order number
Mention your reason for returning the product(s)
Attest to not using the product(s) and that they are in original, brand-new condition.
Once we receive your return request, we will review it. Following that, we will send you further instructions.

Products falling under the category of non-returnable items:
•    Items such as underwear/swimsuits are non-returnable items due to hygiene considerations.
•    Gift cards
•    Health and personal care items

Sale Items (if applicable):
•    Only regular-priced items may be refunded. Sale items are not eligible for refunds.
Restocking Fee:
•    All goods ordered in error by the Customer or goods the Customer wishes to return are subject to a restocking fee. The restock fee is 15% of the original invoice value of the goods and is subject to change. 
Shipping:
•    Goods ordered in error must be returned at the customer’s shipping expense.
•    Depending on where you live, the time it may take for your exchanged product to reach, may vary.
Exchanges (if applicable):
•    We only replace items if they are defective or damaged during manufacturing or shipping.
You can always contact us for any return questions at support@baakit.com.


Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. Please make a clear video before opening the package as evidence. Take photos of the damage and faulty goods received.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), Items from the Crafted Section, Sale Items, and personal care goods (such as beauty and Health products). Certain garments and wearables may not be acceptable for return due to hygienic reasons (underwears, socks, etc). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 
Some of our products are handmade by artists, stripped down for cost-saving and shipment, and therefore, the photos may not represent the end product correctly.
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have.

Christmas 7-day cooling-off period
If the merchandise is purchased between 25 Dec to 31 Dec, you will have 14 days to return. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

European Union 7-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

CANCELLATIONS & REFUND

Within 60 minutes- Subject to approval - We allow a 60-minute window after your order is placed before production begins. During this time, you may contact us to request a cancellation or make changes via phone, text, live chat, or email. If you have any questions or concerns about your order, please reach out to our friendly customer support team. Our team will be happy to assist you and, if applicable, arrange a full refund.

Shipping & Delivery Responsibility Policy

We are not responsible for delivery failures caused by courier services such as USPS, FedEx, UPS, DHL, or any other third-party carrier. If an order cannot be delivered due to an incorrect or incomplete shipping address provided by the customer, refusal of delivery, unsuccessful delivery attempts, or any other carrier-related issue beyond our control, shipping costs will not be refunded.

Once an order has been shipped, responsibility for delivery rests with the courier service. Any delays, losses, or failed deliveries must be addressed directly with the carrier. Refunds or replacements may be considered at our sole discretion, excluding shipping charges.

Customers are responsible for ensuring that all shipping details are accurate at the time of checkout.

Refunds with store credit 
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, your account will be credited automatically with store credit for future purchases, within 14 business days.
Refunds for third-party products are automatically issued once the supplier processes and confirms the refund on their end.
If more than 14 business days have passed since we’ve approved your return, please contact us at support@baakit.com.